Complaints Policy For 'Laughters The Best Medicine' Charity

Complaints Policy

At Laughter’s the Best Medicine we are committed to transparency, integrity, and ensuring that every donation is used effectively to support our cause. If you have a complaint or concern regarding a donation, our processes, or our fundraising activities, we take it seriously and will address it promptly and fairly.

2. How to Make a Complaint

If you wish to make a complaint, please follow these steps:

1. Contact Us – You can submit your complaint via:
   • Email: enquiries@laughtersthebestmedicine.co.uk
2. Provide Details – To help us resolve your complaint efficiently, please include:
   • Your full name and contact details.
   • Information about your donation (e.g., date, amount, donation method).
   • A clear description of the issue.
   • Any supporting evidence (e.g., receipts, emails, or screenshots).

3. Complaint Handling Process

• Acknowledgment: We will aim to acknowledge receipt of your complaint within 21 business days.
• Investigation: Our team will review and investigate the issue, which may involve reaching out for further details.
• Resolution: We aim to resolve complaints within 28 business days and will notify you of the outcome.
• Escalation: If you are not satisfied with our response, you may escalate the matter by:
  • Requesting a further review by a senior member of our team.
  • Contacting the relevant regulatory body (e.g., the Charity Commission or Fundraising Regulator, if applicable).

4. Confidentiality & Fairness

We handle all complaints confidentially and impartially, ensuring a fair and objective review. We appreciate constructive feedback and use complaints to improve our services and donor experience.

5. Updates & Amendments

This policy may be updated from time to time. Please check this page regularly for any changes.

For further assistance, please contact us at enquiries@laughtersthebestmedicine.co.uk.